What, free shipping? The price you pay includes packing, handling, airmail postage and registration and is the same no matter where you live -- U.S., Europe, Australia, wherever.
Shipping. We ship all merchandise by registered, international airmail. Usually it takes 10 to 14 working days from the time the order is shipped, sometimes less but sometimes more, especially around Christmas. Please note that is necessary for someone to be present at the delivery address to sign for the parcel (a friend, neighbor, office worker, etc.). Be patient and if you don't receive your purchase within three weeks from the time we send you the shipping notice, contact your nearest post office with the tracking information we have sent you.
Express shipping. If you need your stuff in a hurry and are willing to pay extra, we can arrange worldwide delivery within three to five working days by postal express service or a commercial service like UPS, DHL and Federal Express. Email us at email@example.com for a quotation. As a guideline, charges are approximately as follows:
Security. Your personal and credit card information is completely secure when ordering from Amazing Grace. We use the industry standard in Web security, SSL (Secure Socket Layer) employing the latest technology to transmit your data.
Guarantee. Your purchase is risk-free. If not totally satisfied, you may return your purchase within 30 days of receipt for an exchange, credit, or refund, whichever you prefer.
Returns. You may return any item purchased on our website by air or surface parcel post. Keep in mind
that air parcel post usually takes 10 to 14 days although sometimes longer and that surface post may take as long as six to ten weeks to reach us. Insure your package and mail to:
Important: shipping charges are not refundable. All returns must be in new condition with no signs of wear or tear.
Customer service. For information or questions regarding product details, order status, availability, delivery options, charges, returns or other matters, please email us at: firstname.lastname@example.org. Please note that credit card issuing banks may impose a small charge called 'cross border charge' on all transactions in which the country of the cardholder's bank differs from that of Amazing Grace. This additional charge is not imposed by Amazing Grace nor do we benefit from it. Please seek further clarification from your bank should a cross border charge be applied to your purchase.
Credit card charges. Amazing Grace charges your credit card the exact amount of your purchase as shown on our website. Please note that credit card issuing banks may impose a small additional charge called 'cross border charge' on all transactions in which the country of the cardholder's bank differs from that of Amazing Grace. This charge is not imposed by Amazing Grace nor do we benefit from it. For further clarification, please contact your bank.
Customs duty. Your purchases are exempt from U.S. state taxes and normally, customs duties as well. The itemized wholesale value of your purchase is listed on the customs declaration on the parcel. If the order is a gift, the package is marked accordingly and will not be subject to duty.
Back Orders. It's difficult to guarantee availability and immediate delivery of all items, especially handicrafts. We will notify you immediately if this occurs and post your purchase as soon as the product(s) becomes available if you choose to wait.
Orders by fax and airmail. You can also place your order by faxing us at 852-2456-3450. If you are calling from the U.S., dial 011, then the country code (852), then 2735-3037 or 2463-8156 You may send orders by mail to: Amazing Grace; 235 Wing Lok Street Trade Center, Unit 26A; Sheung Wan, Hong Kong.
Copyright, trademark. Images and text of the Amazing Grace Elephant Company, Limited (AGEC) on the website www.amazinggracehk.com are the sole property of their owners and, where appropriate, are trademarks of their owners and may not be published separately, in hard copy, or electronically, without the expressed written permission of their owners. All rights are reserved under AGEC and no rights are granted by publication of any material made available on the internet through AGEC except as specifically authorized by AGEC. Please contact AGEC for questions relating to any matter including but not limited to rights, if any, to copy any material herein.